Frequently Asked QuestionsEverything UK sellers ask about FBA prep
Prices, turnaround, payment and how we look after your stock. Straight answers from the team that preps it.
Getting started
How to book, where to send your stock and what happens when it arrives.
What is an Amazon FBA prep centre?
A prep centre receives your stock, checks it, labels and packs it to Amazon's rules, and sends it to Amazon's warehouses for you. It saves you time and helps you avoid Amazon prep fees or rejected stock.
How do I send my stock to your prep centre?
Check our prices, then message us on WhatsApp or by email to book. We share our delivery address and shipment instructions, your supplier sends the stock to us, and we count it and report to you within 1 working day. For large or heavy items or special requests, get a quote first.
Where is your prep centre?
We are in Newcastle upon Tyne and work with Amazon and online sellers across the UK.
Is there a minimum order or contract?
No minimum order, no setup fee, no monthly fee. No contract: leave any time. You only pay for the work we do.
Prices and payment
What you pay, what is free and when we invoice.
How much does Amazon FBA prep cost in the UK?
Amazon FBA prep costs from 20p per unit for wholesale and private label sellers, FNSKU label included, with no VAT added. Online arbitrage is from 45p per unit. These are full prices, not receiving-only prices. Our per-unit prices are for standard-size items, up to 35 × 25 × 15 cm and up to 2kg. Bigger or heavier items are priced on quote, agreed before you send them.
Do your prices include VAT?
We are not VAT registered, so no VAT is added. The price shown is the final price.
Which services are free?
Every package includes these at no extra charge:
- Receiving and counting
- Basic inspection (damaged items reported)
- Expiry date check (food, beauty, supplements)
- Bundling of up to 3 units (multipacks and sets)
- Box and pallet labels attached
- Online arbitrage only: removing shop price stickers
How and when do I pay?
We send one invoice at the end of each month, and you have 7 days to pay.
What is forwarding only?
Forwarding only means we send your boxes on to Amazon as they arrive, without opening them or prepping the units. It costs a flat £4.00 per box. Your boxes must already be Amazon-ready.
Do you prep large or heavy items?
Yes, on quote. Our per-unit prices are for standard-size items, up to 35 × 25 × 15 cm and up to 2kg. Bigger or heavier items are priced on quote, agreed before you send them. Items over 20kg only by agreement.
Prep and turnaround
How fast we work and how we handle your units.
How fast do you send stock to Amazon?
FBA stock leaves for Amazon within 24 hours of arrival (working days, Monday to Friday).
Do you remove shop price stickers for online arbitrage?
Yes. We remove shop price stickers free for online arbitrage stock.
Can you bundle items into multipacks?
Yes. Bundles of up to 3 units are free in every package. Bundles of more than 3 units cost 5p per extra unit over 3.
What if my stock arrives damaged?
We send you photos on WhatsApp and wait for your decision. We can dispose of the damaged units or return them to your supplier, as you choose.
Other services
FBM, online store orders, international shipping, returns and storage.
Do you fulfil Amazon FBM orders?
Yes. We pick, pack and label your Amazon merchant orders. Orders received before 2pm (UK time), Monday to Friday, ship the same day. Orders after 2pm ship the next working day. You send us the shipping label for each order, or we buy it in your own account. Either way, you pay for the labels.
Do you fulfil eBay, Shopify and TikTok Shop orders?
Yes. Give us staff access to your store or share a daily order sheet, and we pick, pack and dispatch each order. Orders received before 2pm (UK time), Monday to Friday, ship the same day. Orders after 2pm ship the next working day.
Can you ship to Amazon USA or Amazon EU?
Yes. We prep, label and pack your stock, and you send us paid shipping labels from your own carrier account (DHL or UPS for the USA).
Do you handle Amazon returns and removal orders?
Yes. We unpack, count and inspect every return and send you photos on WhatsApp. Then we restock it (re-prep it and send it back to Amazon), return it to you or dispose of it, depending on its condition. It costs 10p per returned unit.
How much does storage cost?
Storage costs £3 per box per month for cartons (up to 53 × 40 × 40 cm) and £25 per pallet per month. Storage is charged per day held, from the first day: (monthly price ÷ 30) × days held. Example: 1 box stored for 12 days = (£3 ÷ 30) × 12 = £1.20.
- Storage is charged for storage-only stock and Amazon removal stock.
- Stock we send to Amazon within 24 hours has no storage charge.
- Storage of FBM and e-commerce stock held for orders is as agreed in your quote.
- Storage is short term: up to 2 months for stock we only store.
Trust and safety
How we protect your stock, your products and your data.
Will you copy or sell my products?
No. Your products and suppliers stay private. We never copy, list or sell the products we prep for you.
What if you lose or damage my stock?
We pay the cost price shown on your supplier invoice, up to £500 per claim, when stock is lost or damaged through our fault.
What items do you not accept?
We do not accept:
- Illegal or counterfeit goods.
- Dangerous goods, unless we agree first.
- Chilled food.
- Single items over 20kg, unless we agree first.
How do I track my stock and costs?
You get a shared Google Sheet that lists the units we received for you and what the prep cost.
How quickly do you reply?
We usually reply within 1 hour on working days. We are open Monday to Friday, 9am to 5pm.
Still have a question?
Message us on WhatsApp and we will reply, or send your product details for a quote.